Question 1

Can you make my appliance on a distorted model, even if it is minor?

Accepted Answer

For the best results, we do not recommend fabricating appliances on distorted models. Even minor distortions can affect the accuracy and fit of the appliance, which may result in additional time, costs, and inconvenience for your office and patients. Our goal is to ensure every appliance is accurate, reliable, and comfortable, and that starts with a precise model.

Question 2

Can you repair my retainer if it’s been stepped on or damaged by a pet?

Accepted Answer

We understand accidents happen! However, retainers that have been crushed or chewed cannot be repaired to their original shape. A new retainer will need to be made from an accurate model or scan to ensure proper fit and comfort. We’ll guide you through the replacement process to make it as smooth as possible.

Question 3

Do I need to send a model with my repair?

Accepted Answer

We prefer to receive the original model or appliance for all repairs. If the original is unavailable, a new model is accepted, though it’s not preferred, as it may affect repair accuracy.

Question 4

Do you offer a warranty or guarantee on appliances?

Accepted Answer

Yes, our Excellent Fit Guarantee (https://3304bb1c-f512-49be-8b82-8598f10a6ece.filesusr.com/ugd/4a673a_2c4f043637fc4c3aabadd50c187d73ea.pdf)provides peace of mind. Some exclusions apply, such as appliances made on distorted models or damaged appliances returned without original components.

Question 5

What tooth pontic shades do you carry?

Accepted Answer

We stock Dymon Hue shades and can provide a shade guide to help you choose.

Question 6

Do you have different thickness for invisible retainers?

Accepted Answer

Yes, we offer multiple thickness options for invisible retainers. Our standard retainer thickness is 0.75 mm (3/4 mm), and we also provide 1 mm, 1.5mm and 2 mm options to accommodate specific treatment needs.

Question 7

How do I care for my Thermoplastic Splint?

Accepted Answer

See Thermoplastic Splint Care Instructions.(https://3304bb1c-f512-49be-8b82-8598f10a6ece.filesusr.com/ugd/4a673a_83ca0dc6a0b6421d9f34eb6668ac6873.pdf)(https://3304bb1c-f512-49be-8b82-8598f10a6ece.filesusr.com/ugd/4a673a_83ca0dc6a0b6421d9f34eb6668ac6873.pdf)

FAQ's